Support
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Frequently asked questions
My data hasn't arrived. What do I do?+
Most orders deliver in seconds. During busy periods an order can show as 'pending' — we hold your money and keep checking until it resolves. If it can't be delivered, your wallet is refunded automatically. If it's been a while, contact us with the transaction details.
I was charged but got no data.+
If an order fails, your wallet is refunded in full automatically (including any loyalty credit). Check your transaction history — a failed order shows a refund. If you don't see it, reach out via WhatsApp with the date, number, and amount.
Why is there a service fee when I add money?+
Adding money to your wallet goes through a payment processor, and they charge us on every transaction. The service fee covers that cost. It is taken once, at the point of funding — the figure shown as 'Credited to wallet' is yours to spend in full, and buying data costs nothing extra on top of the plan price.
I sent data to the wrong number.+
Please double-check the recipient number and network before confirming — once data is delivered to a valid number, we're unable to recover it.
What is the Emergency Data Reserve?+
It's a safety net for loyal customers: you can access data up to a limit funded by profit already earned from your past purchases. A small, clearly-shown fee applies, and the amount is restored from your next wallet funding.
How do referral rewards work?+
Share your referral code. When someone you referred makes a qualifying purchase, you earn a reward credited straight to your wallet.
How do I reset my password?+
On the login screen tap 'Forgot password?' and enter your email — we'll send you a reset link. To change a known password, use the Settings page.